Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out the data protection and privacy practices of QQGobet ("we", "us", "our", "Platform"), the operator of the online casino and sports betting services accessible atqqgobet.cam. It governs the collection, use, storage, disclosure and deletion of personal data relating to registered Members, prospective Members and visitors to the Platform ("you", "User "Data Subject").

QGobet recognises the sensitivity of personal and financial information provided in the context of online gambling services. We are committed to handling such data responsibly, transparently and in compliance with applicable data protection legislation. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference.

By registering an account, submitting KYC documents, making a deposit or continuing to access the Platform after this Policy has been updated, you confirm that you have read and understood its contents. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.

2. Definitions

The following defined terms are used consistently throughout this Policy:

• "Personal Data" means any information that identifies or can reasonably be used to identify a living individual, directly or indirectly.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, restriction, erasure or destruction.
• "Data Controller" means the entity that determines the purposes and means of Processing Personal Data — in this context, QGobet.
• "Data Processor" means a third party that Processes Personal Data on behalf of the Data Controller under a written contract.
• "Consent" means a freely given, specific, informed and unambiguous indication of agreement to the Processing of Personal Data.
• "KYC" means Know Your Customer — the identity verification process required before withdrawals are approved or where regulation mandates it.
• "Special Category Data" means data that warants heightened protection, including health information, biometric data and data relating to criminal convictions.
• "MYR" means Malaysian Ringgit, the primary currency of Platform transactions.

3. Data Controller Identity

QGobet operates as the Data Controller with respect to Personal Data submitted through or collected by the Platform at qqgobet.cam. Questions, requests or complaints relating to this Policy should be directed to our support team using the contact details provided in Section 15 of this Policy.

Where QGobet engages third-party Data Processors — such as payment gateway operators, identity verification providers or IT infrastructure suppliers — appropriate data processing agreements are maintained to ensure those parties handle your data consistently with this Policy and applicable law.

4. Categories of Personal Data Collected

QGobet collects Personal Data through several channels, including direct account registration, automated platform interactions and verified third-party sources. The categories of data collected are described in the table below.

QGobet does not intentionally collect Special Category Data beyond what may appear incidentally in identity documents uploaded for KYC purposes. Such data is processed only to the extent strictly necessary for identity verification and is not used for any other purpose.

5. Purpose of Processing & Legal Basis

QGobet processes Personal Data for the purposes set out below. For each purpose, the applicable legal basis is identified:

5.1 Account Management

Processing your registration details, maintaining your Account, verifying your identity and managing your Account Balance is necessary for the performance of the contract between you and QQGobet.

5.2 Payment Processing

Financial Data is processed to execute deposits and withdrawals in MYR through approved payment channels (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB, Hong Leong Bank). This is necessary both for contractual performance and for compliance with anti-money-laundering obligations.

5.3 Regulatory Compliance & KYC

QGobet is legally obligated to verify Member identity and monitor for suspicious financial activity. KYC Processing, transaction monitoring and regulatory reporting are carried out pursuant to legal obligations imposed by the licensing authority under which QGobet operates.

5.4 Fraud Prevention & Security

Technical Data, Usage Data and device fingerprinting information may be used to detect fraudulent account activity, prevent money laundering, identify prohibited wagering patterns and maintain the security and integrity of the Platform. This constitutes a legitimate interest of QGobet.

5.5 Responsible Gambling Monitoring

QGobet processes Usage Data and account-level signals to identify Members who may be exhibiting problem gambling behaviour. Intervention tools such as deposit limits and self-exclusion are managed using this data in the legitimate interest of player welfare.

5.6 Marketing Communications

Where you have explicitly consented, QQGobet may send promotional emails or platform notifications about new games, bonuses or events relevant to Malaysian players. You may withdraw consent at any time by updating your communication preferences in account settings.

5.7 Platform Improvement

Aggregated and anonymised Usage Data and Technical Data may be used to analyse player behaviour, optimise the Platform's performance and develop new features. This Processing does not identify you individually.

6. Cookies & Tracking Technologies

QGobet uses cookies and similar client-side technologies to operate the Platform, maintain session continuity, detect fraud and, where consent has been obtained, analyse aggregate usage patterns. The cookies used fall into the following categories:

• Strictly Necessary Cookies: Essential for login sessions, security tokens, load-balancing and basic Platform functionality. These cannot be disabled without disrupting Platform operation.
• Functional Cookies: Remember your language preference, display settings and responsible gambling limit configurations.
• Analytical Cookies: Collect anonymised data on page visits and navigation paths to inform Platform improvements. Only deployed with your consent.
• Security Cookies: Used to detect irregular or bot-driven activity, multiple-account registration attempts and session hijacking.

You may manage non-essential cookies through your browser settings at any time. Disabling strictly necessary cookies may impair your ability to log in or use the Platform. QGobet does not use cookies for third-party behavioural advertising.

7. Disclosure of Personal Data

QGobet will not sell, rent or trade your Personal Data to any third party. Data may be disclosed to the following categories of recipients, strictly on a need-to-know basis:

• Payment Service Providers: To process deposits and withdrawals through Touch 'n Go eWallet, DuitNow, FPX, Boost, GrabPay and affiliated Malaysian banks. Each provider is subject to its own data protection obligations.
• Identity Verification Providers: To perform automated and manual KYC checks against government-issued documentation, including MyKad and passport verification services.
• IT Infrastructure Providers: Cloud hosting, database management and cybersecurity contractors who process data solely under instruction from QQGobet and pursuant to a written data processing agreement.
• Regulatory and Law-Enforcement Authorities: Where QGobet is legally required to report transactions, respond to lawful requests or assist in the investigation of financial crime, fraud or other illegal activity.
• Professional Advisers: Lawyers, auditors and compliance consultants engaged by QQGobet, each bound by professional confidentiality obligations.

Any third-party Data Processor engaged by QQGobet is contractually obligated to apply security and confidentiality standards consistent with this Policy and is prohibited from Processing your data for their own independent purposes.

8. International Data Transfers

Where the performance of Platform services requires Personal Data to be transferred to, stored in or processed by parties located outside Malaysia, QQGobet takes steps to ensure that appropriate safeguards are in place. These include data processing agreements incorporating standard contractual clauses or equivalent mechanisms recognised under applicable law.

Members who access the Platform from within Malaysia should be aware that data protection standards in destination countries may differ from those applicable under Malaysian law. QQGobet implements contractual and technical measures to maintain an adequate level of protection regardless of where Processing takes place.

9. Data Retention

QQGobet retains Personal Data for the minimum period necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by applicable law. The principal retention considerations are:

• Active Account Data: Retained for the duration of the Member relationship plus such additional period as is required to address any outstanding disputes, regulatory obligations or audit requirements.
• KYC & Identity Documents: Retained for a minimum of five years from the date of Account closure or the date of the last relevant transaction, in accordance with standard anti-money-laundering obligations.
• Transaction Records: Financial records relating to MYR deposits, withdrawals and wagers are retained for a minimum of seven years to satisfy statutory accounting and regulatory requirements.
• Support Communications: Live-chat transcripts and email correspondence are retained for two years from the date of the interaction for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Consent logs are retained for three years from the date consent was recorded or withdrawn.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised using industry-standard methods. Anonymised data derived from your usage may be retained indefinitely for statistical analysis.

10. Your Data Protection Rights

Subject to applicable law, you hold the following rights in respect of your Personal Data held by QQGobet. To exercise any of these rights, please contact support using the details in Section 15. QGobet will respond within 30 calendar days of receiving a valid request.